Last Updated: February 17, 2026
At Zentic Spark, we are committed to delivering your advanced dental care solutions and oral hygiene tools as fast and safely as possible. We partner with reliable logistics providers to ensure your daily oral health routine remains uninterrupted.
1. Order Processing Time
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All orders are processed within 1-2 business days.
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Orders are not shipped or delivered on weekends or public holidays.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Local Delivery: [To be updated by admin]
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Standard Shipping: [To be updated by admin]
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Express Shipping: [To be updated by admin]
Delivery delays can occasionally occur due to weather conditions or carrier issues.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can monitor your package directly through our website or the carrier’s portal.
4. Customs, Duties, and Taxes
Zentic Spark is not responsible for any customs and taxes applied to your order (if applicable for international regions). All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages and Hygienic Packaging
If you receive your order damaged, please contact our support team immediately. Please do not open the hygienic seal of the product if the outer box is significantly damaged.
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Please save all packaging materials and damaged goods before filing a claim.
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Take clear photos/videos of the damaged box and product to help us process your request faster.
6. Incorrect Shipping Addresses
We are not responsible for orders that are undeliverable due to an incorrect address provided by the customer. Please double-check your shipping details before confirming your order. If you notice an error, contact us at factsmax550@gmail.com within 2 hours of placing the order.
7. Missing or Lost Packages
If your tracking information shows that your package was delivered but you haven't received it, please check with your neighbors or local post office first. If it remains missing, contact us so we can initiate an investigation with the courier.
8. Contact Us
For any questions regarding your shipment, reach out to our logistics support:
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Email: factsmax550@gmail.com
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Support: Reach out via our 'Contact Us' page.
